All the required stuff:
How to file a complaint
The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology.
Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.
Please call 1-800-821-3205 for more information.
Adopted to be effective: September 1, 2020
Texas Behavioral Health Council and the Texas Board of Examiners of Professional Counselors
1801 Congress Ave., Ste. 7.300 | Austin, Texas 78701
(512) 305-7700
For a complete description of state required privacy practices, please see the Texas DSHS summary found here.
Additionally, Texas consumers can file a complaint with the Office of the Attorney General Consumer Protection webpage.
The Scope of My Practice
I'm licensed in the state of Texas, and the rules here are that I can only provide mental health services to people who also live in Texas. We can work in person at my office, or I can provide telehealth services through secure and private channels.
My practice is a general mental health practice, and I can assist with a wide range of challenges and areas you want to work on. I provide these services, as appropriate, to people ages 16 and up. It is my current policy that people ages 14 and 15 are only seen with family members. I am glad to provide referrals to families with children under 16 who want individual therapy.
My training is based in Relational Cultural Theory; I'm a relationship expert and I operate from this framework in session. We can examine all kinds of relationships in your life.
I make no guarantees about expected outcomes of your therapy. Treatment planning will be collaborative and goals reviewed regularly, but progress is not linear.
I provide letters to clients age 18 and older in support of gender affirming medical care as well as safety carry letters. Please be prepared to sign a release to your primary provider so I can confirm your treatment and your care timeline.
No letters are provided without the appropriate vetting, for your safety and mine.
Legal Business
If you have needs that fall outside of my training, competency, or practice, I'm going to be honest with you about that, and I'll be glad to give you appropriate referrals.
If you're coming to me for just a few sessions for a specific topic, but are seeing another provider for long-term care, my code of ethics says I need to consult with your regular provider, as needed, about our work together. You'll need to sign the appropriate release paperwork for that to happen.
You will be provided with and asked to sign a Good Faith Estimate in accordance with The No Surprises Act of 2022. You will be asked to keep an active credit or debit card on file in the secure client portal to cover your financial responsibility.
My building and office space are designed to be accessible to people with mobility issues or assistant devices. If you have specific needs, please let me know.
To request a copy of your confidential medical record from Mindful Kindness Counseling, you need to do so in writing. Please contact us or email bonniescottlpc@gmail.com. Your medical record belongs to you; I’m responsible for keeping it secure. You may request one copy of your file/year at no cost to you. Additional requests will incur a $25 charge/request to cover administrative fees.
You may additionally request documents be sent to other service providers; contact me to request a Release of Information.